M&A Data Center offers a variety of support services tailored to the preference and business needs of our customers and clients. Our support services consists of (1) remote hand services; (2) smart hand services and (3) cross connect services. Our remote and smart hand services provide our customers with the ability to delegate IT management and maintenance tasks within M&A Data Center to our in-house technicians. Such services ensure that our customers do not have to constantly send their own IT staff to the facility whenever an issue arises, enabling the customer to better and more effectively manage their own internal resources. Leveraging M&A Data Centers remote hand services results in benefits to our customers consisting of improved colocation installation operations, availability of around the clock 24/7 services whenever needed, faster preventative/reactive maintenance works, and further server downtime minimization. Remote hand services involve support that can be completed without physically accessing any of our customer equipment. Smart hand services generally involve more complex tasks than remote hand services and requires physical access to our customer equipment.